eIFUApp is committed to providing a reliable and predictable experience for our customers, including
The eIFUApp platform will maintain a minimum of 99.9% uptime, excluding planned maintenance windows. Scheduled maintenance will be communicated to users at least 72 hours in advance, and efforts will be made to schedule such activities during non-peak hours.
Customer support will be available 24/7 via email ( support@eifu.app ), on the website, and during business hours through a dedicated hotline.
May be adjusted due to issue complexity, information availability, and other factors. The table below shows priority levels:
Priority | Severity | Response Time |
---|---|---|
1 | Emergency | 2 hours |
2 | Critical | 4 hours |
3 | High | 8 hours |
4 | Medium | 16 hours |
5 | Low | 48 hours |
Last updated December 21, 2023